Video-Conferencing Guidelines

New Video Conferencing Guidelines

An important component of remote learning is the ability for teachers and students to connect in a virtual face-to-face environment via video-conferencing tools. Teachers may, at their discretion, opt to record these meetings and share them back with their students to provide equitable access to all students, and enable all to review the content of these meetings as needed. We do feel there is value, particularly at the secondary level, to provide this resource to students when appropriate.

Teachers will make an announcement to the class if the session will be recorded, If you do not want your child recorded during these meetings, please instruct your child to turn off/mute the video at that time.

Conferencing Guidelines for Zoom

Get Tech Support!

Here are the two ways to log a tech support request for the quickest response.

1. Log a ticket directly into the Help Ticket System.
2. Send or forward an email to helpdesk@walpole.k12.ma.us

Important: whatever method you choose, you will need to supply us with these key pieces of information, Your Name, Your Building, A clear, complete description of your problem including information about the equipment you are using and error messages you might be experiencing.

Tech Tips

1. Split Screen: See 2 different tabs side-by-side, great when you need to read instructions (like our Tech Tips below) AND be able to perform the actions
2. Clear Browsing Data: if your device is running slow
3. Reset Browser Settings: if your device is running slow or getting low memory messages
4. Check Audio and Video Settings in Google: if you do not have audio or video in calls, you may have to select ‘Allow’ in your Google settings.